• “RM” denotes Ringgit Malaysia.
• “Room” means the whole accommodation per room type.
• Rates offered are strictly for internet booking only.
• Rates quoted are Nett, inclusive of 5% government tax.

Rates are based on the current government taxation policy. In the event of any changes, The Hotel reserves the right to amend the room rates accordingly to reflect the new tax rate gazette by the Malaysian Government.

Rates quoted are for each room type only, with a maximum occupancy of two adults per room types.
The above rates quoted are EXCLUDED with breakfast.
Normal rates are applicable during eves of public holidays.

Check-in & Check-out Time

• Official check-in time: 2:00 pm on the day of arrival.
• Official check-out time: 10:00 noon on the day of departure.
• Extension of late check-out is subject to room availability.

Accuracy of Information & Booking Validity
While The Hotel will try to ensure that the information provided in the website is correct and accurate, it is however not responsible for any unintentional mistakes or errors made in it.

The internet reservation will be considered null and void if the information provided by the guest is incorrect. The Hotel reserves the right not to accept the reservation in any event that the reservation made is deemed fraudulent in nature.

All rates are accorded at the discretion of The Hotel and are subject to change without advance notice.

Payment & Refund Policy
All rates must be paid in full when a booking is made. In the event the rate has not been paid in full for any reason whatsoever, we reserve the right to cancel the booking.

Please Note: There will be NO REFUNDS for all internet bookings and reservations.

Privacy & Personal Data
You will hereby acknowledge and agree that your personal data has been given to us for the purposes of securing room bookings, and providing you with confirmation of the said booking, accounting and billing, checking credit or other payment cards, credit card payments, administrative and legal purposes (if any), statistical analysis and helping us in any future dealings with you.

For these purposes, by entering into these accommodation reservations with us, you authorize us to retain and use your personal data within our own offices, authorized agents, government agencies, third-party associates, and other hoteliers.

Travel Documents & Identification
You are solely responsible for obtaining all your valid travel and health documents to and from Malaysia. The Hotel will not be responsible in any way if you are unable to come to stay with us as a result of non-compliance of your travel arrangements with the relevant immigration or health authorities.

• Malaysian Citizens: Required to produce their Identity Cards (IC) or valid passports upon check-in.
• Foreigners (Non-Malaysian Citizens): Must produce their valid international passports upon check-in.

Reservation and Date Change Policy

• A non-refundable administrative fee of Thirty Ringgit (RM 30.00) per room per night will be imposed for any changes in the reservation bookings.
• All reservation changes (including upgrades) are subject to room availability.
• Reservation changes are NOT allowed within 48 hours of the check-in date.
• All reservation changes are only valid within 30 days of the original reservation date. Any changes beyond the 30 days expiry date are deemed to be cancelled.

Liability & Amendments
Any rights to damages arising from complaints shall be extinguished if an action is not brought against us within one (1) month from the date of departure from The Hotel.

Management reserves the right to cancel or change the conditions related to the acceptance of reservations, as well as the prices published on the website without prior notice.

Contact Us
For enquiries, please email: contact@thehotel.com